The survey of Cholderton’s customers and Ofwat’s Consultation under Section 8 of the Water Indusrtry Act produced a general agreement to the proposal that Cholderton should become a Private Supply.
Before the change to Private supply, Ofwat required the company to be part of a Trust as this would provide customers a greater certainty of the continuity of their rights.The Cholderton Estate Trust was set up and gifted shares that gave it a majority and controlling shareholding in the company.
The Trustees will keep an oversight on the business to ensure that the company’s management maintain their commitment to customers and consumers on standards of service and support.
This undertaking is summarised in a document headed ‘Commitment to Customers’, which also emphasises the important role of the company’s Customer Challenge & Advisory Group.
Click here to see a copy of the ‘Commitment to Customers‘.