Cholderton formed a customer challenge group (CCG) to allow water consumers to have input into the company’s ‘Business Plan’, which preceded the 2015 – 2020 price review.
After the company became a Private Supply in May 2018, The CCG was reconstituted as the Customer Challenge and Advisory Group (CCAG) with a remit to play an enhanced role in the company’s engagement with its customers. This includes the setting of performance targets, in agreement with the company’s management, and monitoring how the company meets the outcomes that have been agreed. The CCAG will play an important role in discussions with the representatives of the Trust that owns the company in the setting of water charges.
Click here for the CCAG Terms of Reference.
Click on the links below to see the minutes of the CCAG meetings.