This page contains the company’s procedures for dealing with most aspects of customer service.

1. Billing queries and complaints.

Click here to download Queries & Complaints Procedure

2. Leakage in consumers’ service pipes

Click here to download Procedure on Leakage

3. Our commitment to our water consumers

Click here to download the Guaranteed Service Standards

Our procedures are line with the legal GSS requirements . A summary of payments to consumers under the Scheme may be found by clicking here.